Refund policy

Digital product refund policy

At HYTRAPE, we are committed to providing high-quality digital products and ensuring the complete satisfaction of our customers. However, given the specific nature of digital downloads, our refund policy is adapted to these products.

Refund eligibility for digital downloads:

A refund may be considered for our digital products only in the following cases:

• Technical issues: If you encounter technical difficulties with your download that prevent you from accessing the product or using it correctly, and these issues cannot be resolved by our support team.

Refund request procedure for technical issues:

1. Initial contact: Contact our support team as soon as you discover the issue. Please provide a detailed description of the difficulty encountered, your order number, and the email address used at the time of purchase.

2. Issue resolution: Give us the opportunity to resolve the issue. Our team will work with you to try to find a satisfactory solution, thereby ensuring your satisfaction with the product.

3. Refund processing: If we are unable to resolve the technical issue, we will review your refund request.

Important: Refund requests due to technical issues must be made within 30 days of purchase. Refunds will be issued using the original payment method, after approval of your request.

We thank you for your understanding that refunds can only be granted for unresolved technical issues. Our priority is to ensure that you fully enjoy the value of our digital products and that your experience with our brand is as satisfactory as possible.